We know there’s nothing more satisfying that your online order arriving on your doorstep as quickly as possible, which is why we try our very best to process all orders on the day they are placed! However, on the rare occasion that a product isn’t in our physical store and we need to order it from our New Zealand based suppliers, it can take a couple of days for us to get your order in the post. Not to worry though – we will always contact you right away to let you know of any delays. 

All orders are processed during business hours (9am – 5pm Monday to Friday.) Orders made on weekends and public holidays will be processed the next business day.

Track and Trace

We work exclusively with NZ Couriers for delivery. Once your package has left our building and been scanned on board by the courier you will receive an automated email from us with your track and trace details so you can follow its progress.

Please note: queries for missing/lost items must be completed within 14 days of despatch and queries for damaged items within 7 days of delivery. If you do not lodge a query with us within these time frames, we will be unable to make a claim with NZ Couriers.

Shipping costs:

Orders with Carry include free shipping except those being sent to NZ Islands e.g. Waiheke, Great Barrier where the courier fees are prohibitive.

NZ Islands Courier Charges:

If you order with us and live on a NZ Island like Waiheke and Great Barrier etc our customer care team will contact you immediately to discuss freight charges/options.

We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. We therefore pay the courier fees ourselves however the fees to the Island communities have become so exorbitant we can't cover all of those costs and will discuss options.